Project Policy

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Project Policy:

This policy outlines the general terms and conditions governing projects undertaken by Design Studio Morgan. It's designed to ensure clear communication and a successful partnership between our agency and our clients. Specific details regarding individual projects will be outlined in separate "Project Scopes" - defined below.

Project Scope:

The scope of each project will be clearly defined in writing. This will include a detailed description of the deliverables, timelines, milestones, and any other relevant project parameters. Any changes to the agreed-upon scope will require a formal change request and may affect the project timeline and cost of the project. These changes are only valid if they are made in writing and both parties have agreed upon them.

Communication:

Open and consistent communication is crucial for project success. We encourage regular communication. We will typically provide regular project updates and encourage clients to promptly address any questions or concerns they may have.

Project Timeline:

Project timelines will be established in the project scope. In the event that no timeline is written explicitly it is assumable that there are only two project milestones, the beginning and the end. While we strive to adhere to these timelines, unforeseen circumstances may arise that could impact the project schedule. We will communicate any potential delays promptly and work with the client to find a suitable solution.

Client Responsibilities:

Clients are responsible for providing timely feedback, approvals, and any necessary information or materials required for project completion. Delays in providing these items may impact the project timeline.

Revisions and Feedback:

We value client feedback and encourage open communication regarding revisions. The number of revisions is included in the project scope. Additional revisions beyond this may be subject to additional fees.

Payment Terms:

Payment terms will be detailed in the project scope and may include milestones, installment payments, or a single payment upon project completion. We typically require a retainer to initiate the project, as outlined in our Retainer Policy.

Project Completion:

A project will be considered complete when all agreed-upon deliverables have been provided to the client. At this time, if a retainer was made, the final payment is required before the project is handed over to the client. A formal project completion confirmation may be issued.

Project Cancellation:

Either party may cancel a project under any circumstances, as outlined in the project proposal or contract. Cancellation fees may apply depending on the stage of the project and the reasons for cancellation. Please refer to our Refund Policy and Retainer Policy for further details.

Confidentiality:

We respect the confidentiality of our clients' information. Any sensitive information shared during the course of a project will be treated with the utmost confidentiality.

Intellectual Property:

Ownership of intellectual property created during a project will be addressed in the project proposal or contract. This will typically depend on the nature of the project and the agreement between the agency and the client. Design Studio Morgan adheres to a strict policy of handing over all work to the client when the project is complete. Any finished project is the client's sole intellectual property. Unfinished projects, for which no final payment has been made, are owned exclusively by Design Studio Morgan until the client can make the complete payment agreed upon in the project scope.

Dispute Resolution:

In the event of a dispute, we will attempt to resolve the issue through amicable discussion and negotiation. However, Design Studio Morgan gets the final say in all things as the subject matter expert regarding our services and abilities.

Policy Updates:

We may update this Project Policy from time to time. Any changes are made to this policy will apply to future projects.

By engaging our services, you agree to abide by the terms and conditions outlined in this Project Policy, as well as any specific terms outlined in your individual project scope. We encourage you to carefully review all documents before proceeding with a project. If you have any questions, please do not hesitate to contact us.